Return & Exchange Policy

West Coast Jewelry wants you to be happy with each and every purchase you make.  We're here to assist you with any questions you have about our products before or after your purchase. 

Returns:

If you are not happy with your purchase for any reason, you may return it within 30 days unworn and in its original new condition.  We reserve the right to refuse returns on scratched or damaged merchandise.  You must include a copy of your order number for a product replacement, exchange or full refund. 

Shipping fees are not reimbursable unless item is broken or defective upon receipt.  It is critical that you include a copy of your order number so that we can locate your original order (a copy of your order confirmation email is perfect).

Broken or defective items must be reported within 3 days of receipt of item.  If you placed an order during one of our free shipping promotions, you will be refunded the full amount of the item, less $5.99 for original shipping fees. 

Please send returns to:

WCJ Inc.  ATTN: Returns
400 Corporate Pointe, Suite 410
Culver City, CA 90230

Exchanges:

Any item can be exchanged within 30 days of purchase.  To request a different size ring, send the item in its unworn and original new condition to us at the address below including your request for a new size, your order number, and address where you would like the item returned.  Exchanges will be shipped back to you via Standard Shipping at our expense the first time.  Additional exchanges will incur a $5.99 shipping charge. 

If you would like us to send your exchange via Expedited Shipping, please include $6 cash or a check for $5.99 made out to West Coast Jewelry.

Please send exchanges to:

WCJ Inc.  ATTN: Exchange
400 Corporate Pointe, Suite 410
Culver City, CA 90230

We recommend packing your item well and using a tracking number for your return package, as we cannot be responsible for items that do not arrive back to us safely. 

DO NOT ADDRESS YOUR RETURN OR EXCHANGE TO "WEST COAST JEWELRY", USE "WCJ INC" TO REDUCE RISK OF THEFT.

You can contact us with any questions at info@westcoastjewelry.com.

What is included in the West Coast Jewelry Product Warranty?

• 30 Day Money Back Guarantee
  • WCJ is proud to offer 30 Day Money Back Guarantee to all of our customers. Products must be in original, unused condition to receive a full refund. Original shipping charges are non-refundable unless the an item is received damaged or if you received an incorrect item.
  • For more information, feel free to contact our customer service at (888) WCJ-0080 or (213) 985-3400, or by e-mail at info@westcoastjewelry.com
• Ring Size Exchange
  • We are proud to offer ring size exchange to all of our customers. Rings must be in original and unused condition to exchange. The only cost to you on the initial exchange is the shipping to get the item back to WCJ.  We will re-ship the requested size at no additional cost to you.
• Lifetime Replacement/Sizing Program
  • Customer satisfaction is our ultimate goal for you as well as our thousands of customers worldwide. To ensure you the highest quality product, we offer LIFETIME REPLACEMENT/SIZING and WARRANTY on all products we sell.
  • There is a deductible equal to 30% of original purchase price, plus any tax and shipping charges to be paid to process a replacement.
  • To initiate a replacement please contact our customer service at (888) WCJ-0080 or (213) 985-3400.